Trustchex - Terms of Use and Privacy Policy

Terms of Use

Welcome to Trustchex. By using our services, you agree to the following terms and conditions:

1. Acceptance of Terms

By accessing or using Trustchex’s services, you agree to comply with and be bound by these terms. If you do not agree with any part of the terms, you must discontinue using our services immediately.

2. User Responsibilities

• You must be at least 18 years old to use Trustchex services.
• All information provided for KYC verification must be accurate, truthful, and up to date.
• You are responsible for maintaining the confidentiality of your account and any actions taken under your account.

3. Prohibited Activities

You agree not to use Trustchex for any unlawful purposes, including but not limited to:

• Submitting false or misleading information.
• Engaging in fraudulent activities.
• Attempting to interfere with or compromise the integrity of our systems.

4. Changes to Terms

We reserve the right to modify or update these Terms of Use at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services indicates your acceptance of the updated terms.

Privacy Policy

At Trustchex, your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

When you apply for KYC verification or use our services, we may collect the following types of information:

• Personal Identification Information: Name, date of birth, address, email address, phone number, etc.
• KYC Documents: Government-issued IDs, proof of address, and other necessary documents for identity verification.
• Usage Data: Information about your interactions with our website or app, including IP address, browser type, and activity logs.

2. How We Use Your Information

• To verify your identity and process KYC applications.
• To ensure compliance with legal and regulatory requirements.
• To enhance our services and improve user experience.
• To communicate with you regarding your account and services.

3. Data Protection and Security

We implement security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

4. Sharing Your Information

We may share your information with third-party service providers to facilitate KYC processing or as required by law, such as for anti-money laundering (AML) and anti-fraud purposes. We will never sell or rent your personal data to third parties.

5. Your Rights

• You have the right to access, correct, or delete your personal information.
• You can opt out of certain communications by contacting our support team.

6. Changes to Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly.

KYC Application Conditions

When applying for KYC verification on Trustchex, you agree to the following conditions:

1. Accuracy of Information

You are required to provide accurate and truthful information. Any discrepancies or false submissions may result in a rejection of your KYC application.

2. Document Requirements

• Government-issued photo identification (passport, driver's license, etc.).
• Proof of address (utility bill, bank statement, etc.).
• Additional documents as requested for enhanced verification.

3. Processing Time

Once all required documents are submitted, we aim to complete the KYC verification process within 3-5 business days. Delays may occur due to the need for additional verification or clarifications.

4. Denial and Reapplication

Trustchex reserves the right to deny any KYC application if the information provided does not meet the required standards. Applicants may reapply after addressing any issues or discrepancies highlighted in the denial notice.

5. Data Retention

We will retain KYC information for as long as necessary to fulfill legal and regulatory requirements, even after the verification process is completed.

Contact Us

If you have any questions or concerns regarding these terms or our privacy practices, please contact us at [email protected].